At KLYRO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
You may request a return if:
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The item is damaged, defective, or incorrect.
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The item is unused, unwashed, and in its original condition.
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All original tags, labels, and packaging are intact.
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The return request is submitted within 7 days of receiving your order.
Returns that do not meet these conditions may not be accepted.
2. Non-Returnable Items
The following items are not eligible for return unless they are damaged or incorrect:
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Products showing signs of use or washing.
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Items without original tags or packaging.
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Products damaged due to customer misuse.
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Gift cards or promotional items (if applicable).
3. Return Process
To request a return:
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Contact our customer support with your Order ID.
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Mention the reason for the return.
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Share clear photos if the product is damaged, defective, or incorrect.
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Once approved, we will provide return instructions.
4. Refund Process
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After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to the original payment method within 5–7 business days.
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Depending on your bank or payment provider, the amount may take additional time to appear in your account.
5. Exchange Policy
If you receive the wrong size, a damaged product, or an incorrect item, please contact us as soon as possible. Subject to product availability, we will assist you with a replacement or exchange.
6. Return Shipping
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If the return is due to our error (wrong, damaged, or defective item), KLYRO will bear the applicable return shipping cost.
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For other approved returns, return shipping charges may apply as per our policy.
7. Cancellation Policy
Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled and will follow the return process outlined above.
8. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: contact@klyrofashion.com
We are committed to providing a smooth and hassle-free shopping experience.
KLYRO – Wear Your Identity.
